Prevent
Reminders and easy rescheduling cut cancellations before any fee applies.
Most small service businesses charge $25 to $75, or 25 to 50% of the booking. Here is how to set yours, and how to make sure it actually gets paid.
Early access · Free to use · 1.9% per payment
Most businesses pick a number, write it on the website, and never charge it, because asking a client for money after the fact feels awful.
Guacamole does the asking. You stay the one they like.
Reminders and easy rescheduling cut cancellations before any fee applies.
Each booking is secured with a card. Nothing is charged upfront.
Late cancel or no-show? Your fee is charged automatically.
Cancelled slots are offered to clients who want them sooner.
Clear, fair fees agreed upfront are standard across service businesses. Reminders and free rescheduling mean most clients never pay one.
That is the step most businesses skip. Without a card on file, asking after the miss rarely works.
Use a percentage. Guacamole applies it per service.
Change it any time. Keep it proportionate to what a miss really costs you.
Set to typical numbers for service businesses. Change them to yours.
Lost per year
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Fees you could collect at your policy
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Estimate from your inputs. Prevented no-shows and refilled slots come on top.
Copy it, change the bracketed numbers, and post it. Then let Guacamole make sure it actually gets paid.
Cancellation Policy Your booking is reserved just for you. Please give at least [24] hours' notice to cancel or reschedule. • [24]+ hours' notice: no charge. • Less than [24] hours' notice: $[40] (or [25]% of the booking). • No-show: $[40] (or [100]% of the booking). A card on file secures your booking and is only charged under this policy. Emergencies are always considered.
Only charge a fee the client accepted before booking. Guacamole records that acceptance.
Some places cap fees in certain industries; Quebec, for example, caps restaurant no-show fees at $10 a person. Check your local consumer rules.3
Not charging someone who books by mistake and cancels at once protects goodwill.2
Example figures at an average price of $100. Prevented and refilled bookings are revenue you keep that would otherwise be lost.
Free to use. 1.9% per payment, only when money moves. Refund a payment and our fee comes back. No contract. See pricing
In short
Most small service businesses set a cancellation fee as a flat $25 to $75, or 25 to 50% of the booking price, and up to 100% for no-shows. Choose a flat fee if your prices are similar, a percentage if they vary. Guacamole collects whatever fee you set: clients accept it at booking, secure the booking with a card, and are charged only if they cancel late or miss. Free to use, 1.9% per payment.
Usually a flat $25 to $75, or 25 to 50% of the booking, with up to 100% for no-shows.
Flat if your services cost about the same; a percentage if prices vary a lot.
In most places, when it is clear, reasonable and agreed in advance. Some industries and regions set limits.
Secure each booking with a card and charge it under your policy. Guacamole does both automatically.
Free to use. 1.9% per payment, only when money moves. Refund a payment and our fee comes back. No contract.
Early access is opening for service businesses.
Free to use · 1.9% per payment