Prevent
Gentle reminders, and easy rescheduling within your window.
Keep the therapeutic relationship about therapy. Guacamole handles reminders, late-cancel fees and refilling the hour.
Early access · Free to use · 1.9% per payment
Raising a late fee in session feels like it puts the relationship at risk. So you absorb it, and quietly resent the gaps in your week.
Guacamole does the asking. You stay the one they like.
Gentle reminders, and easy rescheduling within your window.
Sessions are secured with a card at booking. Nothing is charged upfront.
Late cancel or no-show? Your fee is collected, and you never raise it in session.
A cancelled hour is offered to clients who want an earlier session.
It can, when you mark it and decide to. Guacamole sends the reminders, applies your policy without you raising it, and offers the freed hour to clients who want an earlier session.
That is exactly why it should not come from you. The policy is agreed at intake, and every message comes from Guacamole, so fees never enter the session.
Insurers don't pay for missed sessions, so the fee is always billed to the client, insured or not. Guacamole only touches the fee, not your claims.
Waive any fee in one tap, with a kind note. You stay in control of every exception.
Set to typical numbers for therapists. Change them to yours.
Lost per year
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Fees you could collect at your policy
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Estimate from your inputs. Prevented no-shows and refilled slots come on top.
Copy it, change the bracketed numbers, and post it. Then let Guacamole make sure it actually gets paid.
Cancellation Policy Our session time is reserved for you alone, and I can't offer it to anyone else at short notice. If you need to cancel or reschedule, please let me know at least [24] hours in advance. • Cancel or reschedule [24]+ hours ahead: no charge. • Late cancellation (under [24] hours) or missed session: a fee of $[75]. This fee is billed to you directly; insurance does not cover missed sessions. In emergencies or sudden illness, please contact me and the fee will be waived. A card on file secures your sessions and is only charged under this policy.
Your policy is accepted at booking, the same way it would be in your intake paperwork.
Insurers usually do not pay for missed sessions, and some panels or licensing boards have their own rules. Check yours.2
Messages never mention therapy content. Only the time, the policy and the amount.
Example figures at an average price of $150. Prevented and refilled sessions are revenue you keep that would otherwise be lost.
Free to use. 1.9% per payment, only when money moves. Refund a payment and our fee comes back. No contract. See pricing
In short
Guacamole is revenue recovery for therapists. Clients accept your cancellation policy at booking and secure sessions with a card. Reminders reduce missed sessions, your late-cancel fee is collected only when the policy applies, and freed hours go to clients who want an earlier session. Free to use, 1.9% per payment.
Many do, with a 24 to 48-hour window and exceptions for emergencies. A clear, agreed policy protects your schedule and the therapy.
Usually not. The fee is billed to the client directly. Check your payer contracts.
Guacamole sends the reminder, the charge and the receipt on your behalf, so it never needs to come up.
Always. Waive any fee in one tap.
Free to use. 1.9% per payment, only when money moves. Refund a payment and our fee comes back. No contract.
Early access is opening for therapists.
Free to use · 1.9% per payment